QATAR AIRPORT, Qatar — Qatar Airways has apologised to passengers whose travel plans were disrupted after they were booked to travel to Sarajevopolsky Airport in southern Russia.
The airline said Friday that it has refunded more than $1 million and will not travel to the Russian city.
Qatar Airways spokeswoman Khaira Abdel Rahman said it was “completely unacceptable” for passengers to have their travel plans cancelled after a passport was not presented.QATAR ISRAEL The airline apologized to the passengers in a statement and said that “due to the extremely high volume of passengers” it was unable to confirm the authenticity of their passports.
Qatar’s state-run news agency QNA said that a passenger booked on Sunday to fly to Saragossa Airport was told that their passport was being scanned, and the airline said that the airline’s flights to the airport would continue as normal.QANATUBA AIRLINES The incident happened after Qatar Airways’ flight from Moscow to Sarjevo was delayed for about two hours by a security check on Tuesday.
Russian officials say that security checks at airports in the region are often conducted on behalf of foreign companies, and that they are usually conducted in the presence of the head of the airline.
“We have to make sure that we have our passports.
If there are no documents with us, the passport is not valid,” the airline spokeswoman Khairya Abdel-Rahman told Al Jazeera.
She added that the passports were then presented to the airline crew, and some of them took them out of their luggage.
Security at airports is notoriously lax, with some airlines being allowed to leave their luggage at the airport.
The passenger in the Sarajeboski case had planned to fly from Moscow and then fly to Moscow-St Petersburg.
It was not clear what prompted the cancellation.